FV Bank International INC. (FV Bank)

Debit Card Terms and Conditions Effective September 17, 2024.

This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the Card has been issued to you. By accepting and using your FV Bank Debit Card, (the “Card”) you agree to the following:

Your Agreements – Your use of the Card is governed by the terms of this Agreement and the rules and regulations of the payment processing network on which the transaction is processed. That network is called the “Debit Network” in this Agreement.

Business Days - For purposes of this Agreement, are Monday through Friday, except certain federal and local holidays when we are closed.

Card Capabilities – You may use the Card to (1) make cash withdrawals at automated teller machines (ATMs) or certain electronic terminals, and (2) obtain retail cash back and/or make Point-of-Sale (POS) purchases anywhere the Card is accepted. You may be required to sign a receipt as evidence of the transaction oe enter your pin code. You may not use your Card to make a deposit of cash or checks at any ATM. The Card may be used for other services that become available in the future.

Prohibited Uses – You may not use your Card to conduct a transaction involving unlawful internet gambling or other illegal activities. We reserve the right to refuse a transaction that we believe involves unlawful internet gambling or other illegal activities.

Stop Payments – You do not have the right to stop payment on any Card transaction (POS or ATM) authorized by you.

Transaction Limits – FV Bank will apply card usage limits to ensure the safety and soundness of the card program. You can find the current limits on our webpage here .Card usage limits may vary by program type, individual versus business user and geography of the account. The following terms apply in the definitions of card usage limits are subject to change:

• POS Purchases –Any Card purchases, including at a point of sale (including tap, chip and swipe transactions), on the internet, subscriptions or any other transactions excluding ATM transactions.


• Cash Back – Using your card in a POS transaction and requesting additional cash back at the time of the purchase, also includes over the counter cash transactions. This does not include withdrawals from an ATM. The term “retail cash back” includes transactions to obtain cash back and for the purchase of monetary instruments, such as money orders, prepaid cards, or gift cards.


• ATM transactions – Withdrawals from an ATM, where you access cash from the machine.


• Fees and Surcharges – You agree to pay the fees and charges ("Fees") accorded for the operation and maintenance of the card, according to the fee schedule stated below. We reserved the right to revise this fee schedule and will provide notice of any such changes to the extent required by applicable law.

Fee Schedule - Domestic US

Fee Schedule - International Individual & Business Accounts

Third Party Surcharges -When you use an ATM, perform a retail cash back transaction or perform an OTC transaction, you may be charged a fee or surcharge by the ATM owner, the network operator, the retail merchant or the financial institution where you perform an OTC transaction, and you may be charged a fee for a balance inquiry even if you do not complete a monetary transaction. Such fees or surcharges will be charged directly to your account.

Exchange Rates and International Fees -If you conduct a transaction in a foreign currency, the Network will convert the transaction amount into U.S. Dollars by selecting an exchange rate from a range of rates available in wholesale currency markets (or the government-mandated rate).

The exchange rate will be applied on the settlement date of the transaction which typically is later than the date of the actual transaction. It may not be the best rate or the rate that the Network itself receives. In addition, an International Transaction Fee of 2.99% will be applied to any POS debit, retail cash back, OTC or ATM transaction originated by any merchant or any ATM operator located outside the United States or a source currency other than (USD) United States Dollar, additional fees for foreign transactions may apply. We will not reimburse you for any exchange rate loss or fee, or for any other fee you incur by using your Card.

Authorization Holds - When you use the Card at certain merchants, the merchant may request a preauthorization amount from us to cover the transaction. The preauthorization amount may be greater than the actual purchase amount. We will place a hold on your account for the amount of a preauthorization request. This hold may remain on your account up to three business days after the transaction has been paid. Preauthorization holds may affect the availability of funds in your account to pay other transactions presented for payment. We are not liable for any loss or damage you may incur for the dishonor of transactions or otherwise because of a preauthorized hold placed on the funds in your account.

Receipts -You may receive a receipt from certain ATMs and terminals. This receipt is not binding on us as any transaction you make at any ATM or terminal is subject to verification by us. Our records will control if there is a difference between the receipt and our records.

Statements -You will be able to view all your card based transactions, including fees, on your online banking portal. You will be able to download a statement in PDF format and you may also filter the statement to view only card related transactions. Statements can be accessed by month or for custom date periods. You will not receive a paper statement in the mail. For purposes of this agreement an electronic fund transfer includes a POS, ATM, or other transfer resulting from a debit card transaction, whet her or not initiated through an electronic terminal.

Your Liability to Us -Tell us AT ONCE if you believe your Card and/or PIN has been lost, stolen or compromised, or if you believe that a transaction has been made (or is about to be made) without your permission. Telephoning us is the best way of keeping your possible losses down. You could lose all the money in your account plus any money in another account linked to your account. For Domestic US Card holders, if you tell us within two business days after you learn of the loss or theft of your Card and/or PIN, you can lose no more than $50 if someone used your Card and/or PIN without your permission.

If you do NOT tell us within two business days after you learn of the loss or theft of your Card and/or PIN, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows card related electronic funds transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was provided to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.

If you believe the Card and/or PIN has been lost, stolen or compromised, call: IVR +1-708-649-0663 (International Customers) or +1-866-696-0720 (US Customers) or email us at support@fvbank.us or if you do not have access to a phone or email, write to us at: FV Bank International, 270 Avenida Munoz Rivera Suite 1120.

Our Liability to You -If we do not complete a transfer from your card on time or in the correct amount, we will possibly be liable for your losses or damages. However, there are some exceptions. We will not be liable, (l) if, through no fault of ours, you do not have enough money in your account to make the transfer, (2) if the ATM where you are making the withdrawal does not have enough cash, (3) if the terminal or system was not working properly , (4) if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken, (5) we deny a transaction due to policy or concerns of fraud, risk or our reasonable belief of unauthorized use of your account and (6) for other reasons stated in this or our other agreements with you. In addition, we are not liable (7) if an ATM owned by a third party fails to work, or (8) if a merchant fails to process your transaction request, or (9) for any acts, omissions, claims, costs, losses or damages arising from or relating to your use of the Card where such services are provided by the Network, its agents, employees or third-party providers or any other ATM or other Network or service.

Error Resolution Notice -In case of errors or questions about your electronic transfers using the Card, telephone us by IVR +1-708-649-0663 (International Customers) or +1-866-696-0720 (US Customers) email us at support@fvbank.us or if you do not have access to a phone or email, write to us at: FV Bank International, 270 Avenida Munoz Rivera Suite 1120.

As soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than 60 days after we send you the FIRST statement in which the problem or error arose.

1. Tell us your name and account number.
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation, unless in our reasonable judgment we suspect fraud related to your claim. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you about the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

Confidentiality -We will disclose information to third parties about your account or the transfers you make (1) where it is necessary for completing transfers, or (2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (3) in order to comply with government agency or court orders, or (4) if you give us your written permission.

Joint Accounts - If any account linked to your Card is a joint account, all transactions made with the Card are binding on all joint account owners or operators. Each joint owner is responsible for the repayment of any overdraft resulting from a transaction performed by another joint owner.

Business Accounts Additional Cards -If you have a business account and you have ordered cards for employees or other authorized person on your account, all transactions made with the Card are binding on your account.

The Card -Do not permit anyone else to use your Card. The Card is our property and we may revoke your use of the Card at any time without prior notice to you.

Amendments -We may amend this Agreement at any time. We will provide notice of changes as required by law.

*Disclaimer: Some products and services may not yet be available. Please contact sales@fvbank.us for more details.*